Case Study: Fast-Paced, Modern Med Spa Leverages Spruce to Scale Business Exponentially

When Ject opened their doors four years ago, they were eager to build up clientele and weren’t overly concerned with their software stack. They initially chose a common commercial system for phone and patient communications, but that system did not live up to their expectations. They were missing calls, not getting notified of messages, and lacking visibility into what was happening with communications at large.

The team found themselves scrambling and texting on personal phones to try to ascertain why patients couldn’t reach them. As an office that was founded upon fast, responsive service, they were at a terrible disadvantage when they could not answer client calls or messages, ultimately resulting in missed revenue opportunities.

After exploring several options, Spruce quickly surfaced as the best solution for medical-grade, multi-channel communication (text and phone). And with easy onboarding designed to support the communication needs of all 45 employees across multiple locations, the platform could keep up with their growing business.

Download the case study to learn why Ject chose Spruce and how Spruce has revolutionized their communications.